Description

October 21, 2025 – Half-day – Tempe campus – early bird price before September 23, $350 non- member, $262 Tempe Chamber Members | after September 24th, $399 non- member, $299 for Tempe Chamber Members 

While Fortune 500s leverage vast resources and large management teams, small and midsized businesses (SMBs) must find smarter, leaner ways to deliver standout customer service. This course empowers SMB leaders with actionable tools and strategies to build strong, customer-centric organizations without losing the speed and agility that make SMBs unique.

In this hands-on, interactive session, participants will explore what drives customer satisfaction, loyalty, and long-term profitability. Designed for leaders and frontline teams across service-oriented industries, the course offers practical exercises, real-world examples, and frameworks that can be applied immediately to real business challenges.

Tempe Chamber Discount registration link: https://specialevents.asu.edu/ereg/newreg.php?eventid=849464&categoryid=5834637 Discount will appear at checkout.